Privacy Policy

Effective Date: 20/11/2025

1. Introduction & Scope

This Privacy Policy explains how Zentra Tours (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit Zentratours.com.
By using the website, you agree to the practices described below.

2. Information We Collect

A. Information You Provide Directly

• Name
• Email address
• Phone number (if provided)
• Payment details during booking
• Messages sent to our support team

B. Information Collected Automatically

When you browse Zentratours.com, we automatically collect:

• IP address
• Device type & browser
• Pages viewed
• Cookies and session data
• Location data (approximate)
• Analytics metrics (via tools like Google Analytics)

3. How We Use Your Information

We use your information to:

• Process bookings and payments
• Communicate with you
• Personalize your experience
• Send updates or promotional messages (only with your consent)
• Improve website performance and security
• Comply with legal obligations

4. Cookies & Tracking Technologies

We use several types of cookies:

• Necessary Cookies: Required for site functionality
• Performance Cookies: Analytics and site performance
• Functionality Cookies: Preferences, saved settings
• Advertising Cookies: Personalized ads and retargeting

You may control or disable cookies through your browser settings. Some features may not work properly if cookies are disabled.

5. Third-Party Sharing

We may share information with trusted third parties such as:

• Booking and payment processors
• Analytics providers (e.g., Google Analytics)
• Advertising networks
• Email marketing tools

We never sell your personal data.

6. User Rights & Choices (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Delete your data
• Restrict or object to processing
• Request data portability
• Opt out of marketing communications

To exercise any of these rights, email us at: [email protected]

7. Data Retention

We retain:

• Booking records: minimum 3–7 years (for legal and accounting purposes)
• Newsletter emails: until you unsubscribe
• Analytics data: typically 26–38 months depending on the provider

8. Security Measures

We protect your information using:

• HTTPS encryption
• Secure payment gateways
• Limited access to personal data
• Internal security protocols

9. International Transfers

If your data is transferred outside your country, we use:

• Standard Contractual Clauses (SCCs)
• Approved adequacy decisions
• Other legal safeguards

10. Children’s Privacy

Zentra Tours does not knowingly collect personal data from children under 16.
If a parent believes a child has provided information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy as needed. The revised version will include a new Effective Date.

12. Contact Information

For privacy-related questions, please contact:
📧 [email protected]