Effective Date: 20/11/2025
Website: Zentratours.com
This Refund Policy explains the conditions and procedures for requesting a refund for services purchased through Zentra Tours on Zentratours.com.
By completing a booking on our website, you agree to the terms outlined in this policy.
Each booking requires the client to pay a deposit (advance payment) to secure the reservation.
This deposit is strictly non-refundable, regardless of the reason for cancellation.
The deposit covers administrative costs, initial reservations, and commitments made with our partners to prepare your trip.
If the client cancels the booking, they may receive a refund of the amount paid minus the non-refundable deposit, according to the following rules:
✔ Full refund of the paid amount excluding the deposit.
✔ Refund of 50% of the paid amount after deducting the deposit.
❌ No refund, and the booking is considered fully used.
If you want different time periods or percentages, I can adjust them.
If we cancel the trip due to exceptional reasons such as:
the client will receive a full refund of all amounts paid, including the deposit, or they can choose to reschedule without additional fees.
If the client does not show up on the day of the trip without prior notice, no refund will be issued, and the booking will be considered consumed.
Requests can be submitted through:
📧 Email: [email protected]
Please include:
We review all refund requests within 3–7 business days.
Once approved, the refunded amount may take:
Zentra Tours reserves the right to update or modify this policy at any time without prior notice.
Continued use of the website after updates means acceptance of the revised terms.